Privacy Policy

Our goal is to leverage technology to help people take their next steps with Jesus. The Arrowhead Church app and our websites are tools we offer to serve our attenders and visitors by connecting them to one another and equipping them.

We are also passionate about serving pastors and church leaders around the world to help build the “capital C” Church. Leaders can download our free resources, trainings, and apps to grow their church and reach more people for Christ.

This policy is to be as transparent as possible with you

Every digital product and service we provide is created with great care and intentionality. Each one designed to help more people pursue a deeper relationship with God in a safe and secure manner. We craft these tools as an act of ministry to serve you, and you have choices in your experience. You choose what you access. You choose what you share, and with whom. Your data is yours. Arrowhead Church does not sell your information, nor will we share it with others without your consent.

And every aspect of Arrowhead Church’s digital tools are completely free, with no strings attached, and no advertising. Our intent is to remove every possible barrier so you’re able to focus on getting to know God more intimately.

Please read this Privacy Policy carefully because it discusses how we will collect, use, share and process your personal information. By using Arrowhead Church sites and services, you agree to this Privacy Policy and its terms.

We welcome any questions or comments you may have about this Privacy Policy and our privacy practices. If you have any questions or comments, you may contact us by mail at 4101 Maple Valley Road, Morristown TN 37813, or by email at hello@arrowhead.church

DEFINITIONS

To make this document easier to read, we’re going to use some shorthand throughout. For example, when we say “our sites” or “Arrowhead sites” (whether we reference them individually or collectively) we’re talking about the websites and applications offered by Arrowhead Church, including (but not limited to) arrowhead.church, arrowheadmorristown.com, arrowheadgreeneville.com, together with their subdomains and content. These are owned and operated by Arrowhead Church Inc. which we’ll refer to as “Arrowhead,” “Arrowhead Church,” “us,” or “we” throughout this policy. When we refer to persons interacting with Arrowhead Church in this policy, we’ll use the term “you.”

BRIEF OVERVIEW

This Privacy Policy outlines the types of data we collect from your interactions with Arrowhead Church and how we process that information. You have choices about how your personal information is accessed, collected, shared and stored by Arrowhead, which is discussed below. We take the privacy of the information you provide and that we collect seriously and implement security safeguards designed to protect your data, which are also discussed below.

In general, the information we collect depends on the services you request. In addition to personal information that you provide (such as your name, email address, financial information and other personally-identifiable information), we collect Internet and other network activity information with cookies and other automated technologies as discussed below. We use the data we collect and that you provide as well as inferences we make from that information as follows:

• To provide, support and personalize our sites and services;

• To create, maintain, customize and secure a Arrowhead Church profile or account, if any;

• To process your requests and respond to your inquires;

• To provide information on our products or services;

• To maintain the safety, security and integrity of Arrowhead Church

• For internal development and analysis of our products and services;

• To fulfill any other purpose for which you provide it;

Third Party Services We Use

A thorough explanation

As spelled out below, we use several third party services to help us facilitate the goal of connecting our church to each other and to helpful resources. These service providers are industry-leading in their security and, as spelled out below, do not use your information for any other purpose beyond Arrowhead Church’s discretion. As you provide information to us, some or all of that information may flow between these service providers. Importantly, no information is collected by us or these providers without your action. You provide the information to these services willingly, even if you do not know where exactly the information is going at that time. Tap on any of them to read how they protect your data:

• Planning Center (our CRM)

  • What It’s For: We use this to manage attender data, our groups, volunteers, check-ins, event sign-ups, event payments & online giving donations (processed through Stripe), and giving data. This is the hub of all information that we may have or use to better serve our church. We also use Planning Center to communicate with Arrowhead attenders, such as parents of children in AKids or volunteers.

  • What Data Might be Collected: Your contact information (name, phone, email, birthdate, address), your household members, your provided financial information for payments or donations, your Arrowhead-related activity.

  • How Data is Collected: Whenever you fill out any Arrowhead form, check-in to any Arrowhead event, sign-up for any Arrowhead group, or give to any Arrowhead fund (excludes anonymous donations). This includes data that you enter on the Church Center app.

• Subsplash

  • What It’s For: We use them to host our mobile and TV apps, but no specific user data is collected for those purposes. We use these apps to send push notification to people who wish to receive them on their mobile devices.

  • What Data Might be Collected: Anonymous data about how often the app is used and what media items are viewed.

  • How Data is Collected: When you interact with the app, such as to play a sermon video, our system can tell that someone has used it (but we don’t know who).

• Clearstream

  • What It’s For: We use this to provide a texting option for sign-ups, communication, and forms. We also use it to text groups of people who might wish to stay in-the-loop about specific Arrowhead activities (such as a reminder for an upcoming event that you’ve signed-up for).

  • What Data Might be Collected: Your contact information (name, phone, email).

  • How Data is Collected: Whenever you text our provided phone number and/or submit a corresponding contact form.

• MailChimp

  • What It’s For: We use this to email Arrowhead-connected people church news, resources, and updates that we believe they will be interested in. Our goal is to only send emails to people that we believe want to know the information.

  • What Data Might be Collected: Your contact information (name, phone, email).

  • How Data is Collected: Whenever you request to stay up-to-date via email or by engaging with the church in a manner logged by Planning Center (such as joining a Bible Study group).

YOUR PROFILE AND INFORMATION YOU PROVIDE TO US

We collect personal data from you when you provide it to us both offline and online. You do not need to provide personal information to us to use the Arrowhead sites; however, we allow you to create profiles which allows us to tailor our sites and services to be a more personalized experience. To create a profile, we require your first and last name, your email address and a password to authenticate you when you try to access your profile. Beyond the personal information needed to create a profile, you have choices about what additional information you provide to us, which may include your zip code, the names of your family members, gender, and your martial status, all of which will be stored in association with your profile.

If you have a profile with us, the information you provide us is generally associated with your profile and is stored internally in our third-party relationship management system or “CRM system.” We will use this information to authenticate you and allow you to access your specific profile. We create user profiles for off-line purposes as well, which include volunteerism and inquiries concerning employment. We may combine the information you provide us for your profile and interactions with our sites with information you provide us through other Arrowhead Church sites, services and products and inferences we make from the same for our internal development to improve the overall quality of our sites, services and products.

YOUR POSTS

Our Arrowhead sites have a wide array of functionality, including streaming video, creating prayer requests, and identifying and communicating with your Arrowhead groups and teams. Some Arrowhead sites may allow you to publish, distribute and display certain content, which we will refer to as “posted” and the content as “posts.” Posts may be made on public areas of websites and social media accounts you access through our sites or may otherwise be transmitted to third parties. Please keep in mind that if you disclose personal information in a public manner whether through collaborative postings, social media, message boards, or other public online forums, this information may be collected and used by others. We cannot control the actions of other users or third parties with whom you choose to share your posts. Therefore, we cannot and do not guarantee that your posts will not be viewed by unauthorized persons, nor do we accept any liability associated with your posts.

GIVING

If you choose to provide a voluntary donation through those Arrowhead sites where you are able to make a donation, then and only then will you be prompted and required to provide credit card, bank account, and other payment information necessary to process the transaction. We handle this process through a church-centric third party finance company, Subsplash, which will handle all your account and financial data. We will collect the designation for your donation, if you provide one, the Arrowhead congregation designated for your donation, and personal information such as your name, address, phone number and/or email address to ensure that your donation is used for the purpose you request and to provide you with a “Annual Giving Statement” that itemizes your donation(s) for tax purposes or your personal use. This information (with the exception of your financial information) is stored in connection with your profile if you have created one for another purpose; or, if you have no preexisting profile with us, we will use this information to create a profile for you in our internal CRM system, Planning Center. However, within Planning Center, only a very small group of administrators at Arrowhead Church have access to your giving history. We will not store or otherwise process financial information provided to us online for the purposes of making a donation. As of the date of this Policy, we use Subsplash to process your online donation payments. For information on how this third party processes your information, please refer to their privacy policies which may be found here: https://www.subsplash.com/legal/privacy

AUTOMATIC DATA COLLECTION TECHNOLOGIES

In most cases, when you use any Arrowhead website, we collect some general information about your device, as is standard for any web usage. This may include your IP address, operating system, web browser, device kind, and/or ISP or your mobile carrier.

Our hope is to provide a tailored Arrowhead experience for you and to communicate with you more effectively. For example, we may use your IP address to direct you to a particular webpage on our website or show you specific content.

The information is also collected to determine the aggregate number of unique devices using our sites, track total usage, and analyze usage data to provide you with a better experience and to improve the quality of our services. If you do not want us to collect this information, you should cease use of our sites.

Although most internet browsers accept cookies by default, you can control these types of technology through your browser settings and similar tools and agree to refuse all cookies altogether. If you refuse to accept cookies by activating the appropriate setting on your browser or smartphone, you may prohibit us from delivering the full capability of our sites.

Please note that we cannot regulate other sites, content, or applications of third-parties, which may place their own cookies or other files on your computer, collect data or solicit personal information from you. They may use this information to provide you with interest-based (behavioral) targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible provider directly.

COMMUNICATIONS FROM US TO YOU

From time to time, we may contact you as set forth below. You may opt out of receiving certain communications from us by modifying the settings of your application (where applicable) or by contacting us at the information below.

RECOMMENDATIONS AND GENERAL INFORMATION

We use the data we have about you and inferences we make from that data to recommend certain content and functionality as well as additional products and services offered by Arrowhead. We may contact you through push notification, email, mail or in-app messages to discuss these recommendations, how to use our sites, and other news messages.

GIVING

If you have given a donation to us, we use the data we collect about that donation to inform you of the impact of your giving. We will also contact you periodically in the future to inquire if you would like to give to another program or campus or purpose. We may contact you through push notification, email, mail or in-app messages to discuss these opportunities.

SECURITY, LEGAL, AND TECHNICAL ISSUES

We use your personal information to respond to and resolve technical issues and complaints concerning our sites and as necessary for security purposes or to investigate possible fraud, violations of law or agreement or attempts to harm self or others. We may use your information to contact you about these accounts, security, legal and other service-related issues. Please be aware that you cannot opt-out of receiving such messages from us.

NOTICE

We may use your personal information to provide notice regarding a security incident or data breach, by: (i) sending a message to the email address you provide (as applicable); (ii) posting to a publicly facing page of Arrowhead sites or through an in-app messages; (iii) through major statewide media; and/or (iv) telephonic means, including calls and/or text messages, even if sent via automated means including automated dialers. Standard text and data messaging rates may apply from your carrier. Notices sent by email will be effective when we send the email, notices we provide by posting will be effective upon posting and by in-app messaging when the message is made, and notices we provide through telephonic means will be effective when transmitted or dialed. You consent to receiving electronic communications from Arrowhead relating to your use and access of the services provided by Arrowhead. It is your responsibility to keep your email address and any other contact information you provide to us current so that we may provide these communications to you.

ANALYTICS AND PERFORMANCE

We internally analyze the personal data available to us and use of content found on our sites. In some cases, we work with trusted third parties to perform this research, under controls that are designed to protect your privacy as discussed below. We may disclose statistics concerning the use of our site in an aggregated manner with de-identified and anonymized information that does not disclose any particular user or that user’s personally-identifying information. For example, we may use your data to generate statistics about overall usage of one of our sites worldwide or in specific geographic regions.

We also use de-identified and aggregate user data to market our sites, including communications that promote membership and network growth. Where we share stats of our growth publicly, we make sure to analyze and publish the data in an aggregated form, protecting your privacy and keeping your identity and personal information confidential. We use data, including data collected through use of our sites, public feedback and information inferred from this data to conduct internal research and development in order to provide a better overall experience on Arrowhead sites, measure the performance of our sites and increase use of our sites and their features. This is done by making changes to Arrowhead sites that are generally available, as well as sending messages suggesting functionality and content.